personalisation
in practice
for organisations and
providers

personalisation in practice for organisations and providers

We know that giving people control of their money is only a small part of what is needed to give them control over the support and services they need to live their lives. People need real choice of a wide range of great local services and supports – and not just social care and health services.

Providers of care and support services and those planning to set up something new are keen to respond to the personalisation agenda but many are looking for information and help. They need to know:

• Exactly what is needed by local councils and people who need care and support
• How personal budgets will be delivered in practice
• How residential care and other traditional models will be regarded in the future
• How to plan when future income is uncertain
• How to remodel an existing service to ensure that it is line with the personalisation agenda
• How to manage the shift from block grants and contracts to individual customers
• How to find potential customers and market directly to them
• What changes will be necessary if they need to charge for services that are currently free at the point of delivery
• Where to start!

how can we help?

Community Catalysts works with providers, infrastructure organisations and councils across the country, helping them to grapple with the practical challenge of implementing personalisation, learning as they learn, and working with them to identify issues and come up with practical solutions that work. The range and variety of our work has given us a grounded understanding of the practical challenges in transforming care services, shaping and developing markets and commissioning for personalisation. We are keen to share this practical knowledge and expertise with other organisations, working with them to effect real transformation that makes sure that people who need support can live their lives in the way they want.

Different organisations are starting from different places and face different challenges. Community Catalysts can help you assess your current situation, define the outcomes that you want and plan a programme of work that will deliver those outcomes.

For more information contact us on 01423 790126

related links
> personalisation in practice
> personalisation in practice for local authorities
> personalisation and third sector infrastructure organisations