quality mark:
key features

quality mark:
key features

Inclusive – there are no assumptions made about the size, shape or nature of the service, making it scalable and suitable for all, with no barriers to entry.

Credible – the principles behind the system are grounded in objective evaluation and research, expert knowledge and customer feedback.

Tried and tested – the process has been successfully piloted, assessed and refined, and continues to evolve and improve.

People-centred – the providers, the co-ordinators, the people who use the service and their supporters, and the commissioners all get the opportunity to contribute and give feedback.

Challenging – the expectations put on the service providers are very real and robust, requiring dedication, application and thought.

Supported – Providers need support to work through the process, and this is provided by dedicated Micro Services Co-ordinators or other appointed person.

Progressive –ongoing change and improvement to sustain a quality outcome is at the heart of the Quality Mark

For more information contact us on 01423 790126.

related links

> quality mark
> quality mark: how it was developed
> quality mark: the process
> quality mark: user feedback