Empress Home Care and Companionship

Providing care and support in people’s homes is a high priority at the moment and we know that people want a consistency with the same carers visiting. One community enterprise working hard to offer what people want and need is Empress Home Care and Companionship in Hertfordshire run by Laura Brown.

I started working for myself because I wanted to give people the right support. From my experience, people want consistent support and fewer care workers in their homes, and this is especially important for people living with Dementia. I work in a very holistic way based on a care plan I devise with the person and their family – it’s about finding the right balance, not under or over supporting. Support comes in many forms from helping with practical things like personal care, medication, meals, to social activities including a walk, creating art or cookery. Sometimes we even do light exercises together. I have trained in complimentary therapies and can also offer these alongside my care work.

Marion has Parkinson’s, I have been supporting her for 2 years and currently visit 6 days a week.  With the current Covid-19 outbreak Marion felt vulnerable with the current situation and with all the health and care professionals coming into her home. Alongside my usual support I helped her think about how to protect herself and others. She has a great sense of humour and often treats me by singing a silly or rude rhyme. She asked me to place the bowl of fruit next to her for some added colour whilst taking this photo! She is looking forward to when this is over so we can go out to the shops and enjoy a lunch together.

As the Covid crisis continues I continue to support people to manage their anxiety around the virus and its impact on their day-to-day life and wellbeing, whether this be through a regular friendly phone call to those who are self-isolating or a visit whilst maintaining the social distancing requirements.

Community Catalyst support has made a big difference

I initially started working with Alistair, Community Catalyst in Central Bedfordshire, 2 years ago and with his help and expertise I instantly felt more confident in my role. More recently Sara who is the Community Catalyst working across Hertfordshire has helped me with my policies and procedures and has linked me in with the Community Navigation Service, ensured I registered on the Hertfordshire Directory and continues to raise awareness of my services within adult social care. The support has been great.