The Adult Care Services (ACS) learning & development team currently have places available on their dementia communication skills training session.

When?
12^th March 2026 (09:30 – 16:30)

Where?
Box Moor Trust Centre (London Road, Hemel Hempstead, HP1 2RE)

Aim:

• To provide an overview of how internal and external factors influence communication in an individual with dementia.
• To provide a range of communication tools to enable individuals to work in creative ways to respond flexibly to the changing needs of the individual with dementia.

Learning outcomes:

• Identify ways to assess the communication strengths and abilities of the individual with dementia.
• State how dementia can impact on communication skills.
• Identify other factors that might influence the individual’s ability to communicate.
• Describe a range of communication strategies that could be adopted at different stages of dementia.
• Describe techniques to promote and maximise communication using a strength-based approach.
• Describe how information about an individual’s life history can strengthen communication.
• Apply active listening skills.
• Explain how assumptions and beliefs influence effective communication.
• Explain how behaviours of concern may be a form of communication.
• Explain the role of mouth care in supporting communication.

This course is free to attend.

To book your place, please send an email stating name(s) and email address(es) to ACSLearningandDevelopment@hertfordshire.gov.uk.