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Advice and information, Counselling and therapies, Education, training and learning, Health and wellbeing including therapies,

Reaching (North Staffs) is a non-profit organisation that offers adults a variety of services across North Staffordshire.

Recovering Homes is our chargeable service, specialising in supporting individuals and families with hoarding behaviours. Staff are trained in best practices and are committed to providing a compassionate and evidence-based approach to working with adults struggling with a hoard.

We work with people in their initial stages of hoarding, and those who have been hoarding for many years and have an established hoard. Both situations will have a common thread of anxiety linked to disposal of their hoard and so managing the hoard carefully, sensitively and always in collaboration, is key to prevent further trauma. Virtually all adults with hoarding behaviours will need a support service which sits alongside a clear and cleaning service to manage their anxiety through the process of clearing their hoard. They will need to be central to the process of clearing their hoard, in any capacity they are able to be. This is to try to change behaviour and prevent hoarding re-occurring. Reaching also offer a maintenance hoarding service as a preventative measure.

Recovering Homes will:

• Build a relationship with you to assess your home and hoard
• Build an understanding of how you would like to manage your hoard – or what we call your “treasure”
• Work in ways that keep you at the centre of any plans to engage clearing/cleaning services
• Engage services that will treat you and your treasures with respect
• Ensure that your overall health and wellbeing is at the centre of the plan and work with other professionals to make sure you are safe during the clear and clean
• Keep you involved in the process of clearing and cleaning your home
• Support you to plan how you will maintain your home – this may include purchasing ongoing cleaning or storage services
• Offer counselling sessions with a qualified psychotherapist

Recovering Homes is a support service but will only work with reputable clearing and cleaning services who will always maintain your dignity and privacy.

Reaching offers a number of free services and is dedicated to combating isolation across North Staffordshire. As a customer of  Recovering Homes, you will also be open to free support, including group support where you can make connections and build a purpose.

Reaching provides services under a clear value structure of:

Acceptance, Relationship, Compassion, Growth, Authenticity, Empowerment

What the people we have supported say about us:

Your support has been life-changing. It’s having someone you can trust, just being there, having someone on my side has honestly kept me going.

I had given up until I spoke with you. You fought for me and invested in me. You were patient when other’s weren’t interested. You were amazing.

I cannot thank you enough, you went over and above your remit. Without your support I do not think we would have had such a positive outcome. Thank you so much.

Areas: Stoke on Trent, Newcastle, Staffordshire Moorland

Last Updated: 25th February, 2025