We’ve always believed in the power of people and relationships to drive meaningful change in social care. But as technology and AI (artificial intelligence) continues to evolve, we’re asking: how can it support – not replace – those human connections?
Over the summer, our organisational Technology Working Group came together to explore that question. The conversation was rich, thoughtful, and full of possibility. Here are some of the themes we’re reflecting on — and where we hope to go next.
There was strong agreement across the group: technology should enhance care, not substitute it. Whether it’s using apps for reminders or ring doorbells for safety, we’re seeing how simple tools can make a big difference in people’s lives.
We’re not rushing to build new technology ourselves. Instead, we’re focusing on staying informed, exploring what’s already out there, and identifying where it can improve practice.
Those whose lives are improved by technology, and those whose lives are adversely affected is a new frontier for inequalities.
So, one of the big questions is how we can implement digital solutions in ways that are inclusive and engage people and communities. Digital exclusion is a serious risk – compounding other forms of systemic inequality.
We think more partnerships are needed for tech developers and diverse communities to work hand-in-hand.
One story stood out: a person with a long-term condition used a privately funded exoskeleton to go on a walking holiday with their family. They discovered it through YouTube videos of elite athletes. It was life-changing.
This reminded us that innovation doesn’t always come from within the sector — and that accessibility and awareness are key to unlocking technology’s potential.
We’re especially interested in how technology can empower a wide range of community assets. It will no doubt offer potential to support people and allow hyper-local clubs, associations, and individuals to focus more on relationships and be more personalised.
As we explore technology, we’re also thinking about trust and ethics — how AI and technology will impact on the people we support and what it will mean for the direction of our organisation. We don’t yet have a formal position on technology and AI use, but we’re working on it.
We’re watching developments like NHS England’s digital transformation plans and the rise of AI in care. Our goal is to stay informed, stay ethical, and stay people-focused.
We’re reaching out to others in the sector. If you’re thinking about technology in social care — whether you’re a provider, innovator, or policymaker — we’d love to talk.
Want to connect? Get in touch: info@communitycatalysts.co.uk.