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Categories Adult Social Care, Personalised Care, Social prescribing
Resource type Guidance & Toolkit
Publishing body NHS

Supporting High Frequency Users (HFU) through proactive personalised care, delivered by Social Prescribing Link Workers, Health and Wellbeing Coaches and Care Coordinators

In order to prepare for the pressures and increased demand on services during the Winter period, ICBs and PCNs need to consider how to address issues around access and more flexibly meet the needs of patients, ranging from people who become ill and use services infrequently, to those with more complex needs who require multidisciplinary support to offer more proactive and personalised care.