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New Study Uncovers the Science of Relationships in Local Area Coordination

A groundbreaking study conducted by researchers at Swansea University, with Local Area Coordinators at Swansea Council and people they are alongside, shows why strong relationships are essential in Local Area Coordination.

Written by: Lowri Wilkie (Psychology PhD Candidate, Swansea University)
Edited by: Tom Richards and Cat Thomas


Local Area Coordinators spend time developing rapport, trust, and connection with citizens. They help people to identify their version of  ‘A Good Life’ and encourage them to utilise their personal strengths, connections, and contributions to achieve their goals. Therefore, supporting people to integrate and build positive relationships within their community is one important aspect of the Local Area Coordinators’ role. This new research aimed to investigate the role of relationship rapport, community integration, and wellbeing in Local Area Coordination’s approach.

There were three different types of data we collected in the study to give a fuller picture: heart rate variability, survey results and focus group discussions.

Part one: Heart rate variability to track physiological effects of Local Area Coordination

This involved fitting citizens and the Local Area Coordinators who walk alongside them with heart rate devices to collect data during their typical conversations. The data suggested that the pairs in the study, on average, were synchronised in both heart rate and heart rate variability (HRV) during conversations (when one person’s HRV increases or decreases, the other does simultaneously).

But what does all this mean, and why is it important?

Heart Rate Variability is linked to how well the vagus nerve (a nerve which connects the brain to nearly every organ in the body) is functioning. Previous studies have shown that the vagus nerve provides the physiological groundwork of wellbeing and supports our ability to connect to our self, others and nature. When we experience anxiety, fear or anger, our body’s threat response is activated (increased heart rate, tummy butterflies, shallow breathing, racing thoughts). This response (sometimes called the fight or flight response) closes us off from social connection as our attention turns inwards and our body prepares us to manage the ‘threat’. On the other hand, when we see our environment as safe and secure, this calms us and overrides stress hormones.

This kind of research is still very new, but evidence suggests there might be a physiologically ‘calming’ effect to the Local Area Coordinator-citizen relationship. Early evidence also suggests the presence of a known, trusted, and compassionate Local Area Coordinator may facilitate a sense of safety on a physiological level, thus reducing anxiety and increasing confidence and capacity for future interactions.

Graph showing the heart rate of a Local Area Coordinator plotted against the heart rate of a community member. Similar pattern in lines.
Example of heart rate (variability) synchronisation for a citizen and their Local Area Coordinator pair.

Part two: Survey to establish the quality of Local Area Coordinator relationships

A survey was sent out to citizens who were walking alongside Local Area Coordinators across the (England and Wales) Local Area Coordination Network. A total of 52 surveys were completed. Whilst there are many factors determining wellbeing (see results of study 3), this survey focused specifically on the impact of Local Area Coordinator-rapport and community integration on psychological wellbeing.

The survey revealed the following findings:

  • The duration of contact (but not frequency of contact) between Coordinators and citizen predicted the quality of their relationship. This suggests that longer meetings (the average reported time was 1-2hrs) seem to be more beneficial for building rapport than frequent but short contact.
  • The relationship quality between Local Area Coordinators and citizens predicted community integration. Local Area Coordinators appear to provide a sense of safety and reassurance which builds confidence and independence. It seems that a consistent, trusting relationship helps facilitate participation in social groups and new behaviours that can support wellbeing.
  • Community integration predicted wellbeing. The study found that Local Area Coordinators created opportunities for participants to increase their social ties, which in turn improved their sense of wellbeing. Research shows that social ties are a crucial pathway to health and wellbeing, as people with larger social networks and increased social connectedness tend to have better mental and physical health. Social groups have even been described as the ‘social cure’ because of their potential to enhance health and wellbeing. This finding highlights the contribution local community assets can make towards helping people improve their health and wellbeing.

Positive relationships between Local Area Coordinators and community members indirectly impacted wellbeing. By design, Local Area Coordinators support people to build connections within the community to promote wellbeing which reduces the risk of building dependence on a Local Area Coordinator for social interaction.

  • The length of time community members had known their Local Area Coordinators predicted how integrated they were to their community. E.g. those who had met their Local Area Coordinators 5+ years ago typically were more integrated than those who met them more recently. This generally supports Local Area Coordination overall as an approach to promote community connection and suggests integration is a process that requires time.
A diagram with arrows illustrating how a Local Area Coordinator relationship leads to personal growth then community integration then social support then wellbeing.
A visual summary of study findings.

 Part three: Focus group to explore experiences of being alongside a Local Area Coordinator

The focus group included 12 citizens and Local Area Coordinators in Swansea, who discussed their experiences of Local Area Coordination. The feedback from the group can be summarised through the following six key themes.

  • Theme 1: Rapport and Relationship Quality: Local Area Coordinators’ non-judgemental attitude, and active listening skills helped citizen participants to establish trust.
  • Theme 2: Personalised Approach: Local Area Coordinators take a positive, personal approach, tailored to the individual person. Participants reported that this was a key mechanism which supported their progress.
  • Theme 3: Personal Growth: Participants felt they were happier, experienced more meaning, independence, and had developed more strategies to manage challenges in life.
  • Theme 4: Community Integration: Through Local Area Coordination, participants felt their social network had increased, they had met likeminded people, and had a sense of belonging.
  • Theme 5: Social Support: In addition to wider community, participants made new emotionally supportive friendships who they could rely on for emotional support.
  • Theme 6: Social Equality: Participants were able to overcome various barriers which previously impacted their connection with, and integration within, the wider community (e.g. visual impairment, learning disabilities, mental illness) through supportive, individual adaption to their personal circumstances.

Reflections and recommendations

Local communities hold an abundance of opportunities to promote positive health and wellbeing through factors such as social capital, emotionally supportive relationships, positive emotions, meaning, autonomy, increased physical activity or time spent in nature. However, integration can be challenging, particularly when communities experience marginalisation.

This study highlights the importance of natural relationship bonding: building consistent, trusted relationships which foster a feeling of safety. It suggests that rapport is a crucial first step necessary to support people to join new social groups or positively change their behaviour. It highlights the need for longer, in depth conversations and taking a truly personalised approach while alongside people. Local Area Coordinators’ true embodiment of compassionate relationship building appears to be key in successfully supporting individuals to integrate into their communities, and ultimately improving their wellbeing.

Health and social care systems must urgently adapt to a changing population, as the number of people living with chronic conditions, mental health disorders and multi-morbidities is rising globally, alongside worsening health inequalities in the UK. Health and social care models designed to support individuals only at the point of crisis or illness can only respond by unsustainably further increasing demand. To overcome these challenges, there is an urgent need to support people to live happier and healthier lives in their own communities. Overall, Local Area Coordination’s person-centred, community-led approach is an opportunity to unleash community assets, empower individuals, and improve health equality by building wellbeing in people who often have the least opportunity to do so.

“My Local Area Coordinator…always wanted to help me, and he was always there for me. And that was what I felt was fundamentally important. I wasn’t a number; I wasn’t a figure”.

“She [my Local Area Coordinator] is persistent. But I mean that’s brilliant, because to me that’s the best thing about her, that she does care.”

“I gained the confidence to just get out there and meet people.”

“I got so much nice company. I can phone them if I am low”. “It’s just wonderful to me. You know, it’s made a big difference, I got so many friends now… I’m not lonely anymore.”

“I got the support I needed not through one of the formal ways”.

Quotes from citizen participants from the study focus group conducted in June 2022.

The pre-print of this study is available here.